Privacy Policy

Effective date: 12 December 2025

Mind Body Lounge Pty Ltd (ABN 79 639 837 853) (“we”, “us”, “our”, or “Mind Body Lounge”) respects your privacy and is committed to protecting your personal information in accordance

with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) and the Notifiable Data Breaches scheme.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website (mindbodylounge.com.au), book appointments, attend classes or sessions, or otherwise interact with us.

1. What personal information do we collect?

We may collect the following types of personal information:

Name, date of birth, and gender
Contact details (phone number, email address, postal address)
Health and wellness information (e.g., injuries, medical conditions, fitness goals, or other
information you provide for safe and tailored services)
Payment and transaction details
Booking and attendance history
Communication preferences and correspondence
Information you provide through forms, surveys, or feedback
Technical data when you visit our website (IP address, browser type, device information,
cookies – see our Cookie section below)

We only collect sensitive information (such as health information) where it is reasonably necessary for us to provide safe and effective wellness, Pilates, yoga, massage, or related

services, and only with your consent.

2. How do we collect your personal information?

We collect personal information in the following ways:

Directly from you when you book online, fill in intake forms, phone us, email us, or visit the studio
Through our booking and management software (we currently use Mindbody Online or
similar third-party platforms)
When you visit our website or interact with our social media pages
From third parties such as referral partners (with your consent) or payment providers

3. Why do we collect and use your personal information?

We collect and use your personal information for the following purposes:

To make, confirm, and manage bookings and class registrations
To provide safe and personalised wellness services
To process payments and issue receipts or invoices
To communicate with you about your appointments, class updates, special offers, or
studio news (you can opt out at any time)
To improve our services and customer experience
To comply with legal obligations (e.g., health and safety, taxation, or consumer law)

4. Who might we disclose your personal information to?

We may disclose your personal information to trusted third parties, including:

Our booking and management software provider (e.g., Mindbody, Glofox, or similar)
Payment gateway providers (e.g., Stripe, Square, or bank providers)
IT and website hosting providers
Professional advisors (accountants, lawyers, insurers)
Government or regulatory bodies when required by law

We do not sell your personal information to third parties.

All third-party service providers are required to protect your information and only use it for the specific purpose we disclose it.

5. Direct marketing

We may send you promotional material or newsletters via email or SMS if you have consented

or if you are an existing client (and we give you an easy way to opt out).

You can opt out at any time by:

Clicking “unsubscribe” in any marketing email
Replying STOP to any SMS
Emailing vicpark@mindbodylounge.com.au or calling (+61) 0483 878 597

6. Storage and security of your personal information

We store personal information securely in electronic systems (cloud-based platforms located in Australia or in jurisdictions with comparable privacy laws) and in locked physical files where

applicable.

We take reasonable steps to protect your information from misuse, interference, loss,

unauthorised access, modification, or disclosure. This includes encryption, access controls, and regular security reviews. If a data breach occurs that is likely to cause serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.

7. How long do we keep your personal information?

We keep your personal information only for as long as necessary to fulfil the purposes above or as required by law (typically 7 years for taxation and health records).

8. Cookies and website analytics

Our website uses cookies and similar technologies to improve functionality and analyse traffic

(e.g. Google Analytics, Meta Pixel). You can control cookies through your browser settings.

9. Access and correction

You have the right to:

Access the personal information we hold about you
Request correction of any inaccurate information

Please contact us using the details below. We will respond within a reasonable time (usually 30 days) and may ask for identity verification.

10. Complaints

If you believe we have breached your privacy, please contact us first so we can try to resolve it.

You may also lodge a complaint with the Office of the Australian Information Commissioner

(OAIC) at www.oaic.gov.au.

11. Contact us

If you have any questions about this Privacy Policy or your personal information, please contact

our Privacy Officer:

Email: vicpark@mindbodylounge.com.au

Phone: (+61) 0483 878 597

Post: Mind Body Lounge, 484 Albany Highway Victoria Park WA 6100

12. Changes to this Privacy Policy

We may update this policy from time to time. The latest version will always be posted on our

website with the effective date.