Terms & Conditions
Membership and treatment packages · Effective date: 25 August 2026
1. Acceptance of Terms
By purchasing a membership, treatment package, or wellness plan with Mindbody Lounge, you agree to these Terms and Conditions.
2. Memberships & Packages
Memberships and treatment packages are personal to the named member and are non-transferable unless otherwise approved by Mindbody Lounge.
Benefits, inclusions, and pricing are specific to the membership or package purchased and may vary between plans.
3. Payments
- Membership fees are payable in advance via the agreed payment method.
- Payment schedules (weekly, fortnightly, monthly or upfront) are outlined at the time of purchase.
- Failed or declined payments may result in suspension of membership benefits until outstanding payments are received.
- Members are responsible for ensuring payment details remain current.
4. Membership Term
Each membership is subject to the minimum term selected at the time of purchase.
Unless otherwise stated, memberships will automatically continue on a month-to-month basis after the minimum term until cancelled in accordance with these Terms.
Prepaid memberships and treatment packs expire on the stated expiry date.
5. Cancellation
Cancellation requests must be submitted in writing via email.
Where applicable:
- Any minimum membership term must be completed before cancellation takes effect.
- Any outstanding payments remain payable.
- Required notice periods will apply according to your membership agreement.
Non-use of membership benefits does not constitute cancellation and does not entitle members to refunds or credits. Industry terms commonly require notice periods and allow businesses to suspend or terminate services for unpaid fees, provided they comply with Australian Consumer Law.
6. Cooling-Off Period
Where required by Australian law, members may be entitled to a cooling-off period.
Any applicable administration fees or services already used may be deducted from any refund where permitted by law.
7. Membership Suspensions
Eligible memberships may be placed on hold for approved reasons such as:
- illness or injury
- travel
- pregnancy
- other exceptional circumstances.
Minimum and maximum suspension periods may apply depending on the membership type.
Membership expiry dates and minimum terms will be extended by the length of any approved suspension.
8. Treatment Packages
Treatment packages:
- must be used before their expiry date
- cannot be exchanged for cash
- are non-refundable except where required by law
- cannot be shared between clients unless specifically stated.
Unused treatments remaining after expiry may be forfeited unless otherwise agreed.
9. Appointment Bookings
Appointments are subject to availability.
Members are encouraged to book in advance to secure preferred appointment times.
10. Cancellation & No-Show Policy
Our cancellation policy applies to all appointments.
Late cancellations or missed appointments may result in:
- forfeiture of the treatment session
- deduction from membership entitlements
- applicable cancellation fees.
11. Medical Information
Members are responsible for providing accurate and up-to-date medical information before commencing treatments.
Certain services may not be suitable for all individuals.
Mindbody Lounge reserves the right to decline or modify treatment where clinically appropriate or where safety concerns exist.
12. Results
Individual results vary.
While many clients experience positive outcomes, no guarantees can be made regarding treatment results.
13. Facility Rules
Members agree to:
- follow staff instructions
- treat staff and other clients respectfully
- use equipment safely
- comply with all clinic policies and health and safety requirements.
Mindbody Lounge reserves the right to refuse service or terminate memberships where behaviour is inappropriate, unsafe, abusive or breaches these Terms.
14. Changes to Memberships
Mindbody Lounge may update membership inclusions, pricing, schedules or these Terms from time to time.
Where changes materially affect existing memberships, reasonable notice will be provided.
15. Refunds
Payments are generally non-refundable except:
- where required under Australian Consumer Law
- where otherwise stated in writing by Mindbody Lounge.
Unused services are not redeemable for cash.
16. Limitation of Liability
To the extent permitted by law, Mindbody Lounge accepts no liability for loss, injury or damage arising from participation in services except where caused by our negligence or where liability cannot legally be excluded.
Nothing in these Terms limits your rights under the Australian Consumer Law.
17. Privacy
Personal information is collected, stored and used in accordance with our Privacy Policy and applicable Australian privacy legislation.
18. Contact
For membership enquiries, cancellations or account changes, please contact:
Mindbody Lounge
Email: vicpark@mindbodylounge.com.au
Phone: 0483 878 597
Website: mindbodylounge.com.au